Support
Something not working?
Email support@YOURDOMAIN.com and a human will reply, usually within one business day. Include your device model and iOS version if it's a bug.
A bank won't connect
Some institutions require you to re-authenticate periodically, or block new connections during maintenance. Try again from Settings → Accounts. If it keeps failing, email us the name of the bank. Connection issues are usually specific to one institution, and we can escalate them.
My balances look out of date
Harbor refreshes in the background and after a bank posts new transactions. Pending transactions may take a day to settle and appear. If a connection has gone stale, Settings → Accounts will show it and prompt you to reconnect.
Managing your subscription
Harbor bills through the App Store. To view, change, or cancel, open the Settings app → tap your name → Subscriptions → Harbor. Cancelling stops the renewal and you keep access until the paid period ends.
Refunds
App Store purchases are refunded by Apple, not by us. Request one at reportaproblem.apple.com. If something on our end caused the problem, email us anyway, because we'd like to know.
Restoring a purchase
On a new device, sign in with the same Apple ID and tap Restore purchase on the subscription screen.
Deleting your account
Settings → Delete account. This revokes every bank connection and permanently erases your data. It cannot be undone, and it does not cancel your App Store subscription. Cancel that separately in your Apple ID settings.
Privacy and security questions
For anything about your data, including how to get a copy of it or have it deleted, write to privacy@YOURDOMAIN.com. The privacy policy covers the detail.
Reporting a security issue
If you've found a vulnerability, please report it privately to security@YOURDOMAIN.com rather than disclosing it publicly. We'll acknowledge within [3] business days.